HiSugar — Terms of Use

Last Modified: 14 September 2026

IMPORTANT — PLEASE READ BEFORE USING THE SERVICE

These Terms of Use (the "Terms") govern your access to and use of the HiSugar website hisugar.ai and all related services (collectively, the "Service"). By creating an account or otherwise using the Service, you confirm that you have read, understood, and agreed to these Terms.

TO CANCEL YOUR SUBSCRIPTION, IF YOU PURCHASED VIA THE WEBSITE, YOU CAN CANCEL EITHER (A) THROUGH THE APP LINK SENT TO YOUR EMAIL AFTER SUBSCRIPTION, BY LOGGING IN WITH YOUR REGISTERED EMAIL AND CANCELLING ON THE SETTINGS PAGE, OR (B) BY EMAILING support@hisugar.ai WITH THE SUBJECT "CANCEL MY SUBSCRIPTION" AND INCLUDING THE EMAIL ADDRESS ON YOUR ACCOUNT.

1. Acceptance of Terms and Parties

1.1. These Terms govern the relationship between you, the user ("you" or "User"), and the Company acting as your contracting party and Merchant of Record, as determined by your region under Section 1.5 below (the "Company"). The Terms apply to your use of the HiSugar website and other services offered under the HiSugar brand.

1.2. By accessing or using the Service, you confirm that you are at least 18 years old, have the legal capacity to enter into binding agreements, and agree to these Terms in full. The Service is strictly for adults aged 18 and over.

1.3. We may revise these Terms at any time. Material changes will be communicated via in-app notification, email, or website banner. Your continued use of the Service after a revision constitutes acceptance of the revised Terms.

1.4. The Service is provided "as is" and "as available." Your use is subject to the disclaimers and limitations in Sections 2, 10, and 11.

1.5. Seller Information / Merchant of Record. The contracting party and Merchant of Record for the Service depends on the payment provider through which your purchase is processed at the time of checkout. The Merchant of Record for a given purchase is one of the following entities:

(a) Boros Studio LLC (1111b South Governors Avenue, STE 7399, Dover, DE 19904, United States);
(b) Oha Tech LTD (Promachon Eleftherias 1, 4103, Limassol, CY); and
(c) Echka Ltd (Old Town Hall, 30 Tweedy Road, Bromley, BR1 3FE, United Kingdom).

The Merchant of Record applicable to your purchase is identified in your order confirmation and/or invoice. References in these Terms to the "Company", "we", "us", or "our" refer, in respect of a given purchase, to whichever of the above entities is your contracting party for that purchase under this Section 1.5. "HiSugar" refers solely to the brand and application name under which the Service is offered and does not have separate legal personality.

2. Important Disclaimer — Nature of the Service

2.1. HiSugar provides AI-generated characters and conversations. The AI Companions are artificial intelligence characters designed to simulate human-like interactions. They do not possess genuine emotions, intentions, consciousness, or the ability to fulfill promises in the physical world.

2.2. Conversations are fictional. Any elements within conversations that may resemble reality — including but not limited to offers of real-life meetings, promises of tangible outcomes, declarations of love, romantic commitments, or claims of personal experience — are entirely fictional. They are generated by an AI model and should not be taken seriously. The Company assumes no responsibility for any confusion or emotional reliance arising from the fictional nature of these interactions.

2.3. Not a substitute for professional services. HiSugar is not a healthcare provider, mental health service, psychological counseling service, medical device, or substitute for professional advice of any kind. The Service does not provide therapy, diagnosis, or treatment. If you are experiencing emotional distress, suicidal thoughts, or mental health concerns, please contact a qualified healthcare professional or local emergency services immediately.

2.4. No guarantee of accuracy. AI-generated content may contain errors, inaccuracies, or content that does not reflect real-world facts. Do not rely on AI Companion responses for medical, legal, financial, or other professional decisions.

2.5. User responsibility. You acknowledge that you are an adult capable of distinguishing between AI-generated fiction and reality. Your use of the Service is voluntary and at your own risk.

2.6. No real persons. Every character made available through the Service, and every image, video, audio output, and message generated through the Service, is created by artificial intelligence. No real human being performs, appears in, or participates in the creation of that content. See Section 15.

3. Account Registration

3.1. To use the full Service, you must create an account by providing an email address, device identifier, or social login.

3.2. You agree to provide accurate registration information and keep it current. You are responsible for all activity under your account.

3.3. You may delete your account at any time via the Service settings or by contacting support@hisugar.ai. Account deletion is subject to legal retention obligations described in our Privacy Policy.

3.4. We reserve the right to suspend or terminate accounts that violate these Terms.

4. The Service

4.1. What HiSugar provides. HiSugar offers a web-based AI companion service where users can browse characters, exchange text-based messages, view AI-generated images and video, use voice features, send virtual gifts, and access additional functionality through subscription or in-service purchases.

4.2. Free vs. premium. Core functionalities are available for free with daily message limits. Subscriptions and in-service purchases unlock extended features (more daily messages, premium content, voice features, media generation, etc.).

4.3. Service modifications. We may modify, suspend, or discontinue any part of the Service at any time, with or without notice.

4.4. Service availability. We aim for high uptime but do not guarantee uninterrupted access.

4.5. Nature of the content. The Service is an adults-only service. Conversations and generated media involving mature themes, romantic scenarios, and intimate situations between fictional adult characters are within the intended scope of the Service, subject at all times to the prohibitions in Section 7, our Blocked Content Policy, and applicable law. You choose the direction of your own conversations, and you decide what themes you wish to explore. Nothing in this Section limits Section 7 or Section 8.

4.6. Availability by territory. The Service is not offered in every country or territory. We may restrict or withdraw access from any jurisdiction where the Service, or any part of it, would not comply with applicable law, and we may use your IP address to apply such restrictions.

5. Third-Party Content, Intellectual Property and User Content

5.1. Our intellectual property. The HiSugar brand, service design, character designs, AI training data, prompts, software, and all related materials are owned by the Company or licensed to it. You may not copy, modify, distribute, or reverse-engineer any part of the Service without prior written permission.

5.2. User-generated content. When you send messages or otherwise submit content ("User Content"), you grant the Company a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, and process such content for the limited purposes of operating, delivering, securing, and moderating the Service, and of improving the Service in accordance with Section 5.3. This licence lasts only as long as we retain the relevant content under our Privacy Policy retention rules, and it terminates when that content is deleted, except to the extent we must retain it to comply with a legal obligation or to establish, exercise, or defend legal claims. We do not use your User Content for advertising or marketing, and we do not sell it or licence it to third parties for their own purposes.

5.3. AI model improvement. Aggregated and anonymized user interactions may be used to improve our AI models and Service. Where re-identification is not reasonably possible, such data no longer constitutes personal data under applicable data protection law. We do not permit third-party AI providers to use the content of your conversations to train their own foundation models; see our Privacy Policy.

5.4. Third-party advertisements. The Service may display third-party advertisements. We are not responsible for the content of third-party ads.

6. Payments, Subscriptions and Refunds

6.1. Commercial roles of the parties. All payment collection, billing, and subscription management are carried out by the Merchant of Record for the channel through which you access the Service — the applicable web Merchant of Record set out in Section 1.5 (Boros Studio LLC, Oha Tech LTD, or Echka Ltd, depending on the payment provider used at checkout) — as further described in Section 6.2 and Section 16.

6.2. Merchant of Record by channel.

(a) Website / web payment channel. For subscriptions or one-time purchases made via HiSugar or related funnel pages, the Merchant of Record is the entity applicable to your purchase as set out in Section 1.5 (Boros Studio LLC, Oha Tech LTD, or Echka Ltd; see also Section 16). Payments are processed on our behalf by one or more third-party payment service providers, which may include Stripe Payments Europe Ltd. (Ireland), Adyen N.V. (Amsterdam, Netherlands), Unlimit (Unlimint EU Ltd, Limassol, Cyprus, for EU/EEA users, and/or Unlimit UK Ltd, London, United Kingdom, for other users), and Vendo (Vendo Services GmbH, 50 Dorfstrasse, Engelberg, CH-6390, Switzerland), and other providers we may engage from time to time, which may be orchestrated through our payment orchestration provider Payrails GmbH (Berlin, Germany).
(b) Purchases identified as Outpost sales. For certain subscriptions or one-time purchases made via hisugar.ai or related pages, where the checkout channel indicates that the sale is made through Outpost, the Merchant of Record and seller of record for that purchase is Outpost, acting through the Outpost entity identified at checkout and in your order confirmation or receipt, as set out in the Outpost Merchant of Record Terms. In this arrangement, Oha Tech LTD acts as a Vendor whose Product is resold to you by Outpost in Outpost's own name, and is not a party to your purchase contract with Outpost. Your purchase — including billing, payment, taxes, invoicing, and refunds — is governed by the Outpost Merchant of Record Terms, available at https://outpost.ai/mor-terms. In the event of a conflict between these Terms and the Outpost Merchant of Record Terms with respect to payment, billing, taxes, refunds, cancellation, or consumer rights for such purchases, the Outpost Merchant of Record Terms prevail. Questions relating to billing, payment, or refunds for such purchases should be directed to Outpost; questions relating to the functionality or use of the Service should be directed to the Company.

6.3. Subscription model. Subscriptions auto-renew at the end of each billing period unless cancelled. The billing period and price are clearly shown at the time of purchase.

6.4. Free trial. If we offer a free trial, you will be charged at the end of the trial period unless you cancel at least 24 hours before the trial ends.

6.5. Cancellation.

Web (card payment providers): You can cancel either (a) through the link on our support site (support.hisugar.ai) by logging in with your registered email and cancelling on the settings page, or (b) by emailing support@hisugar.ai with the subject "Cancel my subscription" and including the email address on your account. Cancellation will be processed within one business day.

6.6. Refunds.

Web (card payment providers): Subscription fees and one-time purchases are non-refundable except where required by mandatory consumer law (for example, the EU 14-day right of withdrawal, where applicable — see Section 6.8) or where we grant a refund under Section 6.10. One-time gem purchases are non-refundable once gems are credited to your account.

Defective service: If you experience a material defect in the Service, contact support@hisugar.ai. We will investigate and, where appropriate, provide a refund or service credit.

6.7. Saved Payment Method, One-Time Purchases and Upsells.

(a) Authorization to store and reuse your card. When you provide a payment card or other payment credential to start a subscription or to make any purchase via our website card-payment channel, you authorize the Company and our payment service provider(s) (which may include Stripe, Adyen, Unlimit, Vendo, and other providers we may engage from time to time, routed through our payment orchestration provider Payrails) to securely store ("vault") your payment credential, and to charge the same stored credential for: (i) recurring subscription renewals (where applicable); (ii) one-time purchases initiated by you within the Service, including but not limited to gem packages, credit top-ups, character pack unlocks, premium feature unlocks, voice-call minutes, image- or video-generation credits, special offers, upsells, and other in-service add-on purchases; (iii) processing refunds back to the same payment method.
(b) One-click / accelerated checkout. Once you have a saved payment method on file, you may be presented with one-click or accelerated checkout flows for future purchases. Each such purchase will be clearly described before you confirm it, including the item description, the amount in your local currency, and the payment method that will be charged. By tapping "Confirm Purchase," "Buy Now," or any equivalent confirmation control, you authorize the charge to your saved payment method for that specific transaction.
(c) Upsells and post-purchase offers. You acknowledge that, from time to time, the Service may present discounted or limited-time offers ("upsells") after an initial purchase or during your use of the Service. Any such offer that results in a charge will require an affirmative confirmation action from you (tap, click, or equivalent) prior to charging your saved payment method. We will not charge your saved payment method for upsells or one-time purchases without such confirmation.
(d) Removing your saved payment method. You may request removal of your saved payment method at any time by contacting support@hisugar.ai. Removal will prevent future charges via the website card-payment channel.
(e) Card network compliance. This authorization is provided to comply with applicable card network rules (Visa, Mastercard, American Express and similar) regarding stored credentials, cardholder-initiated transactions, and one-click purchases. You agree that this clause, together with your in-purchase confirmation actions, constitutes your express consent to such future charges within the scope described above.

6.8. EU 14-day right of withdrawal. Consumers in the European Union have the right to withdraw from a contract within 14 days of purchase without giving any reason, provided the service has not yet been fully performed. To exercise this right, contact support@hisugar.ai within 14 days of purchase. Note: by purchasing access to digital content and beginning to use the Service, you may waive this right under applicable law.

6.9. Taxes. Prices may include or exclude applicable taxes (VAT, sales tax, etc.) depending on your jurisdiction and the channel.

6.10. Goodwill refund window. In addition to any right you have under Section 6.6 or Section 6.8, if you contact us at support@hisugar.ai within 24 hours of a charge on the website card-payment channel and tell us you no longer want the purchase, we will cancel the subscription or purchase and refund that charge. This is a voluntary commercial policy offered in addition to, and without limiting, your statutory rights. It does not apply to charges made more than 24 hours before you contact us.

6.11. Fulfilment. Access to purchased features, credits, or content is provisioned to your account immediately upon successful payment authorization, and in any event within one hour. Digital goods are delivered to the account associated with the email address used at checkout; nothing is shipped physically. If a purchase has been charged but the corresponding access has not appeared on your account, contact support@hisugar.ai and we will provision the access or refund the charge.

6.12. Billing descriptor and disputes. The name that appears on your card or bank statement is the descriptor shown to you on the checkout page and in your order confirmation email; it may differ from the brand name "HiSugar". If you do not recognise a charge, please contact support@hisugar.ai or https://support.hisugar.ai before contacting your bank — we can identify the transaction and resolve it faster than a chargeback process can, and we will refund any charge that we cannot substantiate. If a chargeback is filed against a transaction, the associated subscription is cancelled and access to paid features linked to that transaction ends at the time the chargeback is received, because the underlying purchase is no longer in force. You may reactivate access at any time by making a new purchase.

7. User Representations, Restrictions, Prohibited Content & Child Safety

7.1. You represent that:

You are at least 18 years of age.
You have the legal capacity to enter into these Terms.
You will use the Service only for lawful, personal, non-commercial purposes.
You will not attempt to bypass content filters, generate prohibited content, or use the Service to harm others.

7.2. Prohibited Content. You agree not to use the Service to generate, request, or share content that:

Sexualizes, depicts, or describes minors (anyone under 18) in any way, or that depicts any character presented as, resembling, or reasonably appearing to be a minor (see Section 7.3).
Depicts rape, coercion, or sexual activity presented as non-consensual.
Sexually or defamatorily depicts or impersonates real, identifiable individuals (including public figures) without consent, including so-called "deepfakes", or constitutes non-consensual intimate imagery.
Facilitates, promotes, or instructs serious crimes, human trafficking, sexual services for payment, or terrorism.
Depicts extreme violence or gore intended to shock, or glorifies violence.
Promotes, encourages, or instructs self-harm or suicide.
Involves bestiality, incest, or necrophilia.
Incites hatred or violence against protected groups, or harasses, bullies, or threatens any identifiable person.
Infringes the intellectual property, privacy, or publicity rights of any person.
Is obscene under the law applicable to you or to us, or is otherwise unlawful in your jurisdiction.

You also agree not to: attempt to bypass or "jailbreak" content-moderation systems; reverse-engineer, scrape, or harvest data from the Service; use the Service for commercial resale or to train competing AI models; or impersonate the Company, other users, or third parties.

The full list, with examples and the enforcement process, is set out in our Blocked Content Policy and Community Guidelines, which form part of these Terms.

7.3. Child Safety — Zero Tolerance (CSAE). The Company enforces a zero-tolerance policy toward child sexual abuse and exploitation (CSAE). The prohibition in Section 7.2 applies to all content whether real, fictional, illustrated, or AI-generated — fictional or AI-generated depictions of minors are still strictly prohibited, without exception and regardless of any claimed fictional framing or stated age. We use automated filtering (including model-level safety controls), prompt and content blocking, and human review to prevent such content. We preserve relevant data and report apparent child sexual abuse material to the appropriate authorities as required by law, including the National Center for Missing & Exploited Children (NCMEC), and cooperate with law enforcement. Accounts involved are terminated immediately and without refund.

7.4. Moderation and automated decisions. We apply model-level safety controls, automated content filtering, prompt and output blocking, and human review of reports. Content may be blocked automatically before it is generated or shown. Automated systems are not perfect: they may block content that is in fact permitted, and they may fail to block content that is not. If an automated decision restricts your account or blocks your content, you may request human review under Section 9.3 and our Complaint Policy.

7.5. Reporting & Enforcement. Report prohibited content via in-service reporting tools, at https://support.hisugar.ai, or at support@hisugar.ai. Depending on severity, violations may result in content removal, feature restriction, or account suspension or termination. Serious violations (in particular CSAE) result in immediate termination and reporting to authorities. Where we terminate an account for a violation, we do not refund amounts already paid, except where a refund is required by mandatory law.

7.6. Your responsibility for outputs. You direct the conversation and the prompts you submit. You are responsible for the content you request and for the outputs generated in response to your inputs, and for your use of them.

8. Age Requirement and Age Assurance

8.1. Minimum age. The Service is strictly for adults aged 18 or over, or the age of majority in your jurisdiction if higher. There are no exceptions and there is no supervised or minor-accessible mode.

8.2. How we check age. At registration you must affirm that you are 18 or over. We treat a false affirmation as a material breach of these Terms. We additionally rely on the adult-cardholder signal inherent in the payment methods accepted for paid features, on behavioural and account signals, and on user reports. Where the law applicable to you requires a specific method of age verification or age estimation, we will apply that method, or restrict access from that territory under Section 4.6. If we introduce a third-party age-verification or age-estimation provider, it will be named in our Privacy Policy before it is used.

8.3. If we suspect a minor. If we have reason to believe an account belongs to a person under 18, we suspend it immediately, remove access, and delete the account and its content in accordance with our Privacy Policy.

8.4. Reporting underage access. If you believe a person under 18 is using the Service, contact support@hisugar.ai. Parents, guardians, and any person acting on behalf of a minor may use the same route. We act on these reports as a priority.

8.5. Parental controls. If a device is shared with a minor, we encourage the use of the parental controls and content-filtering tools built into operating systems, browsers, and network equipment, and of third-party filtering services.

Our full Underage Policy is published at hisugar.ai/underage-policy and forms part of these Terms.

9. Content Removal, Intellectual Property Claims and Complaints

9.1. Content removal. If you believe that content on the Service depicts you or another real person, or was generated using an image of you or another real person without consent, you may request its removal at any time. We prioritise these requests. The process, what to include, and our response times are set out in our Content Removal Policy at hisugar.ai/content-removal-policy.

9.2. Intellectual property claims. If you believe content on the Service infringes your copyright, you may submit a notice under our DMCA Policy at hisugar.ai/dmca-policy. We operate a repeat-infringer termination policy.

9.3. Complaints and internal appeals. If you are unhappy with the Service, with a moderation decision, with a suspension, or with a charge, you may file a complaint under our Complaint Policy at hisugar.ai/complaint-policy. We acknowledge complaints within 24 hours and aim to resolve them within 7 calendar days, and you may escalate a decision you disagree with for review by a different reviewer. Using this process does not limit any right you have to go to a court, a consumer body, or a data protection authority.

10. Disclaimer of Warranties

10.1. THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY.

10.2. WE DO NOT WARRANT THAT (i) THE SERVICE WILL MEET YOUR NEEDS, (ii) THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, (iii) ANY SPECIFIC RESULT OBTAINED FROM USE OF THE SERVICE WILL BE ACCURATE, OR (iv) AI-GENERATED CONTENT WILL BE FACTUALLY CORRECT OR CONSISTENT.

10.3. These limitations apply only to the maximum extent permitted by applicable law and do not affect mandatory consumer protection rights.

11. Limitation of Liability

11.1. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST DATA, OR LOSS OF GOODWILL, ARISING FROM YOUR USE OF THE SERVICE.

11.2. THE COMPANY'S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO THE COMPANY IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED US DOLLARS (USD 100), WHICHEVER IS LESS.

11.3. These limitations apply even if the Company has been advised of the possibility of such damages, and even if any remedy fails of its essential purpose.

11.4. Emotional reliance. You acknowledge and agree that, given the AI-fictional nature of the Service (Section 2), the Company shall not be liable for any emotional, psychological, or relational consequences arising from your interactions with AI Companions.

12. Indemnification

You agree to indemnify and hold harmless the Company, its officers, directors, employees, and agents from any claim, damage, loss, or expense (including reasonable attorney fees) arising out of (i) your breach of these Terms, (ii) your User Content, or (iii) your violation of applicable law or third-party rights.

13. Protection of Personal Data

13.1. We process personal data in accordance with our Privacy Policy, available at hisugar.ai/privacy-policy, which is incorporated into these Terms by reference.

13.2. Because of the nature of the Service, your conversations may reveal information about your sex life or sexual orientation. Our Privacy Policy explains how we handle that category of data and the separate, explicit consent on which we rely.

13.3. You have rights under applicable data protection law (such as the EU General Data Protection Regulation and the California Consumer Privacy Act / CPRA), including the right to access, rectify, delete, restrict, or object to the processing of your personal data. Submit requests to support@hisugar.ai.

14. General Provisions

14.1. Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full effect.

14.2. Governing law and jurisdiction. These Terms, and all non-contractual obligations arising in connection with them, are, as a rule, governed by the laws of England and Wales. Any disputes arising out of or in connection with these Terms are subject to the jurisdiction of the courts of England. The foregoing does not limit any mandatory consumer rights you may have under the law of the country in which you reside, nor your right to bring proceedings before the consumer courts or bodies of your country of residence.

14.3. Complaints and dispute resolution. You may submit complaints about the Service to support@hisugar.ai or through the support channels at https://support.hisugar.ai, and under our Complaint Policy (Section 9.3). If a complaint cannot be resolved, you retain the right to pursue any legal remedies available under the legislation of the country in which you reside.

14.4. Entire agreement. These Terms, together with the Privacy Policy, the Blocked Content Policy, the Community Guidelines, the Underage Policy, the Content Removal Policy, the DMCA Policy, the Complaint Policy, the Cookies Notice, and any in-service purchase terms, constitute the entire agreement between you and the Company.

14.5. Assignment. You may not assign these Terms. The Company may assign these Terms in connection with a merger, acquisition, or sale of assets.

14.6. No waiver. A failure to exercise any right under these Terms shall not constitute a waiver of that right.

14.7. Force majeure. The Company is not liable for any failure or delay in performing its obligations caused by events beyond its reasonable control, including but not limited to failures or outages of artificial-intelligence model providers, cloud and hosting providers, payment service providers, or telecommunications networks, as well as acts of government, natural disaster, war, or industrial action.

14.8. Termination. We may suspend or terminate your access to the Service, with or without notice, where you breach these Terms or where we reasonably suspect such a breach, or where required by law. You may stop using the Service and delete your account at any time under Section 3.3.

14.9. Notices. We may provide notices via in-service message, email, or website posting. You may contact us at support@hisugar.ai.

15. 18 U.S.C. § 2257 Exemption

All visual depictions made available through the Service are exclusively generated by artificial intelligence. They are not photographs, films, videotapes, or digitally or computer-manipulated images of an actual human being, and no real person engages in any conduct depicted. Accordingly, the content of the Service is exempt from the record-keeping and labelling requirements of 18 U.S.C. § 2257 and 28 C.F.R. Part 75. Our full statement is published at hisugar.ai/usc-2257-exemption.

16. Company Information

The Merchant of Record for the HiSugar website channel and the entity responsible for the Service, depending on payment provider used at the time of purchase (see Section 1.5), is:

(a) Boros Studio LLC, 1111b South Governors Avenue, STE 7399, Dover, DE 19904, United States
(b) Oha Tech LTD, Promachon Eleftherias 1, Floor 1, Flat/Office 18/19, Agios Athanasios, 4103, Limassol, CY
(c) Echka Ltd, Old Town Hall, 30 Tweedy Road, Bromley, BR1 3FE, United Kingdom
Email: support@hisugar.ai

17. Contact

For questions about these Terms or the Service, or to exercise your rights, you can contact us through the following channels:

Company / Merchant of Record (Seller): Boros Studio LLC, 1111b South Governors Avenue, STE 7399, Dover, DE 19904, United States — support@hisugar.ai
Company / Merchant of Record (Seller): Oha Tech LTD, Promachon Eleftherias 1, Floor 1, Flat/Office 18/19, Agios Athanasios, 4103, Limassol, CY — support@hisugar.ai
Company / Merchant of Record (Seller): Echka Ltd, Old Town Hall, 30 Tweedy Road, Bromley, BR1 3FE, United Kingdom — support@hisugar.ai
Support: support@hisugar.ai · https://support.hisugar.ai/

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HiSugar — Privacy Policy

Last Modified: 14 September 2026

This Privacy Policy explains how we collect, use, share, and protect your personal data when you use the HiSugar website hisugar.ai and related services (the "Service").

By using the Service, you consent to the data practices described in this Policy. If you do not agree, please do not use the Service.

1. Who We Are

The data controller for personal data collected through the Service depends on the payment provider used at checkout:

(a) Boros Studio LLC, 1111b South Governors Avenue, STE 7399, Dover, DE 19904, United States.
(b) Oha Tech LTD, Promachon Eleftherias 1, Floor 1, Flat/Office 18/19, Agios Athanasios, 4103, Limassol, Cyprus.
(c) Echka Ltd, Old Town Hall, 30 Tweedy Road, Bromley, BR1 3FE, United Kingdom.

Privacy contact: support@hisugar.ai

Where you purchase through the Outpost checkout channel, Outpost Technologies Ltd. acts as merchant of record and an independent controller of the billing and payment data it processes for that transaction, under its own privacy policy (see Section 4.2).

2. Data We Collect

2.1. Registration Information

When you create an account, we collect:

Email address (if you sign in with email or social login)
Device identifier (UUID generated by your device)
Display name / nickname (if you set one)
Age confirmation (you must confirm you are 18+)
Preferred language

2.2. Profile and Preferences

You may optionally provide:

Gender
Preferred character attributes (ethnicity, eye color, hair, body type — used for character selection and personalization only)

2.3. Chat Content

Messages you send to AI Companions
AI-generated responses
Images and videos generated through the Service
Audio played by voice features. Voice features use text-to-speech to generate synthetic audio from text; we do not record, collect, or store your own voice, and we do not create any voiceprint or biometric identifier.
Gifts sent to AI Companions

2.4. Payment Information

We do not store full credit or debit card numbers or card security codes (CVC).
Payment processing is performed by third-party payment providers and Merchants of Record: our web card-payment providers (which may include Stripe, Adyen, and Unlimit, orchestrated via Payrails). Where the checkout channel indicates that the sale is made through Outpost, the transaction is processed by Outpost as Merchant of Record.
Data our web payment providers process to complete your purchase includes: your name, email address, card brand, the last four digits and expiry of your card, BIN and BIN country, transaction amount and currency, IP address, a recurring-billing indicator, and authorization/refund response codes.
Where your purchase is made through Outpost, Outpost acts as an independent controller of the payment and transaction data it processes and may share information with us to enable delivery, access, and support of the Service, in accordance with the Outpost Merchant of Record Terms and Outpost's privacy policy: https://outpost.ai/privacy-policy/.
We store transaction metadata: subscription status, plan type, purchase date, billing period, and a payment-provider customer ID.

2.5. Device and Technical Data

IP address (used for geolocation, territory restrictions, fraud prevention, and service rendering)
Device model, operating system, app version
Browser type and version (for web)
Screen resolution
Approximate location (country / city — based on IP)

2.6. Usage Data

Web events (screen views, button clicks, feature usage)
Session duration
Daily message count
Subscription and purchase events
Crash logs and performance metrics

2.7. Server Logs

Our hosting provider automatically logs: browser type and version; operating system; referrer URL; host name; time of server request; IP address. Logs are kept for 2 weeks for security and error analysis (GDPR Art. 6(1)(f)).

2.8. Cookies and Tracking

We use cookies and similar technologies on the website. See Section 6 and our Cookies Notice at hisugar.ai/cookies-notice.

2.9. Age Assurance Data

The Service is strictly for adults aged 18 and over. To enforce this we process: the age affirmation you give at registration; the adult-cardholder signal inherent in the payment method you use for paid features; behavioural and account signals used to detect suspected underage accounts; the country derived from your IP address, in order to apply territory restrictions; and reports submitted to us about a suspected underage user. We do not currently use a third-party age-verification or age-estimation provider. If we introduce one, we will name it in this Policy, and state which data is shared with it, before it is used.

2.10. Moderation Data

To operate the safety systems described in Section 4.13 we process the content of your prompts and of AI outputs, the identifier of the account that generated them, timestamps, the moderation classification applied, and any report submitted about the content.

2.11. Personal Data of Children

We do not knowingly collect personal data from anyone under 18. If we learn that a person under 18 has registered, we suspend the account immediately and delete it and its content. Parents or guardians who believe a minor has used the Service may contact support@hisugar.ai. We enforce a zero-tolerance child-safety policy and report apparent child sexual abuse material to the appropriate authorities, including NCMEC. Data preserved for that purpose is retained as required by law and is excluded from deletion requests.

3. How We Use Your Data

Purpose	Legal basis (GDPR)
Providing and operating the Service	Contract (Art. 6(1)(b))
Processing payments and subscriptions	Contract (Art. 6(1)(b))
Payment orchestration and routing across providers	Legitimate interest (Art. 6(1)(f))
AI Companion conversations and personalization	Contract (Art. 6(1)(b))
Processing data revealing sex life or sexual orientation, in order to deliver the conversations you request	Explicit consent (Art. 9(2)(a)) — see Section 3.1
Age assurance and enforcement of the 18+ requirement	Legal obligation (Art. 6(1)(c)) / Legitimate interest (Art. 6(1)(f))
Content moderation, child-safety enforcement and platform safety	Legal obligation (Art. 6(1)(c)) / Legitimate interest (Art. 6(1)(f)); Art. 9(2)(g) where special-category data is involved
Handling content-removal requests, complaints and IP claims	Legal obligation (Art. 6(1)(c)) / Legitimate interest (Art. 6(1)(f))
Improving the Service and AI models (aggregated, de-identified)	Legitimate interest (Art. 6(1)(f))
Sending product updates and important notices	Contract / Consent
Marketing communications and promotional offers	Consent (Art. 6(1)(a))
Advertising and audience targeting	Consent (Art. 6(1)(a))
Fraud prevention and security	Legitimate interest (Art. 6(1)(f))
Compliance with legal obligations	Legal obligation (Art. 6(1)(c))

3.1. Data revealing your sex life or sexual orientation

Because of the nature of the Service, the conversations you choose to have, the characters you select, and the preferences you set may reveal data concerning your sex life or sexual orientation. This is "special category" personal data under Article 9 of the GDPR and the UK GDPR, and "sensitive personal information" under the CPRA.

We process this data only on the basis of the separate, explicit consent you give when you register — a dedicated consent that is presented to you on its own, separately from your acceptance of the Terms of Use, and which you must actively give. We process it solely to deliver the conversational experience you ask for, and to meet our legal obligations in relation to platform safety and child protection.

We do not use this data for advertising, we do not share it with advertising or attribution partners, and we do not use it to train third-party AI models. We do not sell it.

You may withdraw this consent at any time by deleting your account in Settings → Delete Account, or by contacting support@hisugar.ai. Withdrawal does not affect the lawfulness of processing carried out before withdrawal. Because this consent is necessary to deliver the core function of the Service, withdrawing it means the Service can no longer be provided to you.

3.2. Automated decision-making

We use automated systems to classify and block prompts and outputs, and to detect suspected underage accounts, fraud, and abuse (see Sections 2.10 and 4.13). These systems can block content or restrict an account without a human first reviewing the case. Where such a decision produces legal effects for you or similarly significantly affects you, you have the right under Article 22 GDPR to obtain human intervention, to express your point of view, and to contest the decision. You can exercise this right through our Complaint Policy at hisugar.ai/complaint-policy or by contacting support@hisugar.ai; a person who was not involved in the original decision will review it.

4. How We Share Your Data (Third Parties)

We work with the following categories of third-party service providers. Each provider has access only to the data necessary to perform its function and is contractually obligated to protect your data.

4.1. AI Model Providers

OpenAI Inc. (USA) — AI text generation (chat conversations). Data shared: the content of your messages and prompts, with conversation context. We contract on terms that restrict use of your content to serving your request and prohibit its use to train the provider's own foundation models.
OpenRouter / X.AI (Grok) (USA) — alternative AI text generation. Data shared: same scope and same no-training terms as OpenAI.
ElevenLabs Inc. (USA) — voice synthesis for voice features. Data shared: the text to be converted to speech. Your own voice is not sent, recorded, or stored.
fal.ai (USA) — AI image and video generation. Data shared: text prompts.
getimg.ai — character image generation. Data shared: text prompts.

A limited number of trained personnel may review de-identified interactions for safety, moderation, and quality purposes.

4.2. Payment Processors (Merchants of Record)

Stripe Payments Europe Ltd. (Ireland) — website / funnel card payments. Data shared: name, email, card brand, last four digits and expiry of your card, BIN and BIN country, transaction amount, currency, IP address, recurring-billing indicator, and authorization/refund codes. We do not receive your full card number.
Adyen N.V. (Amsterdam, Netherlands) — website / funnel card payments. Data shared: same categories as Stripe.
Unlimit (Unlimint EU Ltd, Limassol, Cyprus, for EU/EEA users; Unlimit UK Ltd, London, United Kingdom, for other users) — website / funnel card payments. Data shared: same categories as Stripe.
Vendo (Vendo Services GmbH, 50 Dorfstrasse, Engelberg, CH-6390, Switzerland) — website / funnel card payments. Data shared: same categories as Stripe.
Payrails GmbH (Berlin, Germany) — payment orchestration; routes each transaction to the appropriate payment provider above. Data shared: transaction routing metadata, tokenized payment identifiers, IP address, and device metadata.
We may also engage other web payment service providers from time to time for card processing on the website / funnel channel.
Outpost Technologies Ltd. (United Kingdom) — Merchant of Record and seller of record for the Outpost checkout channel. For purchases made through this channel, Outpost processes your order, billing, payment, tax, and transaction data as an independent controller under its own privacy policy: https://outpost.ai/privacy-policy/. Data shared: order, billing, and payment information necessary to complete and support your purchase.
RevenueCat Inc. (USA) — subscription state management across platforms. Data shared: app/device user identifier, subscription status, and purchase events.
Web2Wave — web paywall processing for gem purchases. Data shared: checkout/paywall interaction and purchase events, with transaction metadata.

4.3. Analytics and Attribution

Google Firebase Analytics (Google LLC, USA) — app and web behavior tracking. Data shared: pseudonymous app/web event data, device identifiers, and IP address.
AppsFlyer Ltd. (Israel) — attribution and marketing analytics. Data shared: device identifiers, IP address, installation events, and purchase events, for advertising attribution purposes.
Sentry (Functional Software Inc., USA) — application error tracking. Data shared: crash and error diagnostics, device model/OS, app version, and technical request context.
Firebase Crashlytics (Google LLC, USA) — crash reporting. Data shared: crash reports, device model/OS, and app version.
Microsoft Clarity (Microsoft Corporation, USA) — session-replay and heatmap analytics on the website. Data shared: anonymized interaction and session-replay data.

We do not share the content of your conversations, the characters you interact with, or any data revealing your sex life or sexual orientation with any analytics, attribution, or advertising provider.

4.4. Advertising and Marketing

Meta / Facebook (Meta Platforms Ireland Ltd.) — Facebook Pixel and Meta Ads for advertising, retargeting, and audience building. Data shared: hashed email, device ID, events (visit, purchase, signup), and aggregated audience signals.
Google Ads (Google LLC) — search and display advertising, conversion tracking. Data shared: Google Click ID, hashed email, conversion events.
TikTok Ads (TikTok Pte. Ltd.) — acquisition and conversion campaigns. Data shared: hashed email, visit and purchase events.
Snapchat Ads (Snap Inc.) — acquisition and conversion campaigns. Data shared: device ID, visit events.

4.5. Push Notifications and Engagement

Firebase Cloud Messaging (Google LLC) — push notification delivery. Data shared: your device push token.
Pushwoosh — push campaign management and engagement analytics. Data shared: device push token, device identifier, and engagement events.
Resend — transactional email delivery (magic link, receipts, account notifications). Data shared: your email address and email delivery/open status.

4.6. Infrastructure and Storage

Amazon Web Services (AWS) — cloud hosting and S3 media storage (chat images, character photos, voice-feature audio). Data shared: the Service content and account data stored to operate the Service. Data centers may be located in the EU (Frankfurt, eu-central-1) or the USA depending on the resource.
Google Cloud / Vercel — hosting and web deployment. Data shared: web application hosting data and request logs.

(Our databases and caches — e.g. PostgreSQL and Redis — are internal components operated within the infrastructure above, not separate third-party recipients of your data.)

4.7. Customer Support

Zendesk (Zendesk Inc., USA) — customer support ticketing. Data shared: the content of your support messages, your email/contact details, and your account reference.

4.8. Cookie Consent

Cookiebot — cookie consent management on the website.

4.9. Legal and Compliance

We may disclose personal data to law enforcement or other authorities when required by applicable law, subpoena, or court order. We report apparent child sexual abuse material, and the account data associated with it, to NCMEC and to competent authorities, as described in Section 2.11.

4.10. Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity, subject to this Policy.

4.11. We Do NOT Sell Personal Data

We do not sell your personal data to third parties for monetary consideration. Our use of advertising and attribution partners (Section 4.4) constitutes "sharing" for cross-context behavioral advertising under the CPRA. You may opt out of this sharing via the "Do Not Sell or Share My Personal Information" control in our cookie consent banner, through your device advertising settings, or by sending a Global Privacy Control (GPC) signal, which we honor.

4.12. AI Model Improvement

Your messages and prompts are sent to the third-party AI providers listed in Section 4.1 in order to generate responses. We contract with those providers on terms that restrict use of your content to serving your request and prohibit its use to train their own foundation models.

Separately, we may use interactions that have been aggregated, de-identified, and/or anonymized to improve our own Service, our models, and our safety systems. Where re-identification is not reasonably possible, such data no longer constitutes personal data under applicable data protection law. Data in that non-identifying form is not deleted when you delete your account (see Section 8).

A limited number of trained personnel may review de-identified interactions for safety, moderation, and quality purposes.

4.13. Content Moderation and Safety Systems

We operate automated classification and filtering over prompts and outputs, model-level safety controls, and human review of flagged material and of user reports, in order to enforce the Blocked Content Policy and our child-safety obligations. This processing is described in Section 3.2 and is carried out by us and by the AI providers listed in Section 4.1 as part of delivering their services.

5. International Data Transfers

5.1. Your personal data may be transferred to and processed in countries outside your country of residence, including the United States, the United Kingdom, Switzerland, Israel, and EU member states (e.g. Ireland, Cyprus, Germany, the Netherlands).

5.2. For transfers from the EU/UK to countries without an adequacy decision, we rely on the European Commission's Standard Contractual Clauses (SCCs) or equivalent safeguards. Transfers to the United States may additionally rely on a provider's certification under the EU-US Data Privacy Framework where applicable. Israel and Switzerland each benefit from an EU adequacy decision.

5.3. You may request a copy of the safeguards we rely on for a specific transfer by contacting support@hisugar.ai.

6. Cookies and Tracking Technologies

6.1. We use cookies on our website to: enable basic functionality (necessary cookies); remember preferences (preference cookies); analyze usage (statistical cookies — Firebase, Microsoft Clarity); and display relevant ads (marketing cookies — Facebook Pixel, Google Ads, TikTok Ads, Snapchat Ads).

6.2. You can manage cookies via the consent banner (Cookiebot) on first visit, or via your browser settings. A detailed, current list of the specific cookies we use, their purpose and duration, is available in the consent banner's preference center and in our Cookies Notice at hisugar.ai/cookies-notice.

7. Your Rights

Under GDPR (EU), CCPA / CPRA (California), and other applicable laws, you have the right to:

Right	What it means
Access	Request a copy of personal data we hold about you.
Rectification	Correct inaccurate or incomplete data.
Erasure	Request deletion of your account and personal data.
Restriction	Restrict processing in certain circumstances.
Portability	Receive your data in a structured, machine-readable format.
Object	Object to processing for marketing or based on legitimate interest.
Withdraw consent	Withdraw consent for processing based on consent, including the explicit consent described in Section 3.1.
Human review	Obtain human review of an automated decision that significantly affects you (Section 3.2).
Complain	Lodge a complaint with your local data protection authority.

To exercise any right, contact support@hisugar.ai. We will respond within 30 days (GDPR) or as required by local law.

7.1. Account Deletion

You can delete your account directly in the Service: Settings → Delete Account. Account deletion will:

Mark your account as deleted and anonymize personal identifiers.
Permanently remove account data within a reasonable period (typically within 90 days of the deletion request), except where retention is required by applicable law (for example, financial transaction records for tax purposes, fraud prevention, or legal claims), and except for aggregated/de-identified data used to improve our Service, which is retained in non-identifying form.

Note: Website subscriptions billed via our web payment providers will be cancelled together with account deletion.

7.2. Marketing Opt-Out

Unsubscribe from marketing emails via the link at the bottom of each email, or in your account settings.

7.3. Advertising Opt-Out

Use the cookie consent banner on the website.

8. Data Retention

8.1. We retain personal data only as long as necessary for the purposes described in this Policy or as required by law.

8.2. General retention periods:

Active account data: retained while your account is active.
Deleted account data: anonymized following the deletion request, fully removed within a reasonable period (typically within 90 days), except data required for legal retention (for example, billing records for tax purposes — typically 5–10 years depending on jurisdiction).
Chat messages and generated media: retained while your account is active, removed in line with account deletion.
Aggregated/de-identified data used to improve our Service and models: retained in non-identifying form and not deleted with your account.
Moderation records and enforcement decisions: 2 years from the decision, so that we can handle appeals and demonstrate compliance.
Records relating to apparent child sexual abuse material, and the associated account data: retained and disclosed as required by applicable law, and excluded from deletion requests.
Content-removal requests, complaints, and IP claims: 2 years from closure of the request.
Age-assurance records (your age affirmation and the date it was given): retained while your account is active, plus 1 year, as evidence of compliance with the 18+ requirement.
Server logs: 2 weeks.
Crash and error logs: 90 days.
Marketing consent records: retained for the duration of consent + 3 years for proof.
Records of the explicit consent under Section 3.1 (the fact, date, and version consented to): retained while your account is active, plus 3 years, as evidence that consent was validly obtained.

9. Security

9.1. We use industry-standard technical and organizational measures to protect your personal data: SSL / TLS encryption for data in transit; encryption at rest for sensitive data; access controls and authentication; regular security audits; incident response procedures.

9.2. Access to conversation content and generated media is restricted to a limited number of trained personnel, is logged, and is permitted only for safety, moderation, quality, security, and support purposes.

9.3. Despite our measures, no internet transmission is 100% secure. You use the Service at your own risk.

9.4. If we become aware of a personal data breach affecting your rights, we will notify the relevant data protection authority and (where required) you, within 72 hours of becoming aware.

10. California Privacy Rights (CCPA / CPRA)

10.1. If you are a California resident, you have additional rights under CCPA / CPRA, including: the right to know what categories of personal information we collect; to delete personal information; to correct inaccurate personal information; to opt out of "sale" or "sharing" of personal information; to limit the use of sensitive personal information; and to non-discrimination for exercising privacy rights.

10.2. We collect "sensitive personal information" within the meaning of the CPRA, namely data revealing sex life or sexual orientation (Section 3.1). We use it only to provide the Service you request and to meet our safety and legal obligations — uses for which the right to limit does not require us to stop processing — and we do not use or disclose it to infer characteristics about you.

10.3. To exercise these rights, contact support@hisugar.ai or use the "Do Not Sell or Share My Personal Information" link in our cookie consent banner. We honor Global Privacy Control (GPC) signals.

11. Changes to This Policy

We may update this Policy at any time. Material changes will be communicated via in-service notification, email, or website banner. Where a change affects the explicit consent described in Section 3.1, we will ask for your consent again. Your continued use of the Service after a change constitutes acceptance.

12. Contact

For privacy questions or data subject requests, you can contact:

Merchant of Record (Company / Seller), Boros Studio LLC, 1111b South Governors Avenue, STE 7399, Dover, DE 19904, United States — support@hisugar.ai
Merchant of Record (Company / Seller), Oha Tech LTD, Promachon Eleftherias 1, Floor 1, Flat/Office 18/19, Agios Athanasios, 4103, Limassol, Cyprus — support@hisugar.ai
Merchant of Record (Company / Seller), Echka Ltd, Old Town Hall, 30 Tweedy Road, Bromley, BR1 3FE, United Kingdom — support@hisugar.ai
Support: support@hisugar.ai · https://support.hisugar.ai/

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Cookies Notice — HiSugar

Last updated: 7 August 2026

This Notice explains what cookies and similar technologies we use on hisugar.ai, what they do, and how you control them. It supplements Section 6 of our Privacy Policy.

1. What cookies are

Cookies are small text files placed on your device when you visit a website. We also use similar technologies — local storage, pixels, and software development kits — which work in comparable ways. In this Notice we call all of them "cookies".

2. Your choice

When you first visit hisugar.ai you are shown a consent banner. Only strictly necessary cookies are set before you choose. Statistical and marketing cookies are set only if you consent, and you can change or withdraw that consent at any time through the preference centre in the banner, or by clearing cookies in your browser.

We honour the Global Privacy Control (GPC) signal. If your browser sends one, we treat it as an opt-out of sharing for cross-context behavioural advertising.

Blocking strictly necessary cookies will stop parts of the site working — you will not be able to stay signed in or complete a purchase.

3. Categories we use

3.1. Strictly necessary — always on

Needed for the site to function. These keep you signed in, remember your consent choices, secure forms and checkout against fraud, and balance server load. They cannot be switched off.

Purpose	Set by	Typical duration
Session and authentication	HiSugar	Session – 30 days
Cookie consent record	Cookiebot	12 months
Fraud prevention and checkout security	Our payment providers	Session – 12 months
Load balancing	Our hosting providers	Session

3.2. Preference cookies — with consent

Remember choices you have made, such as your language.

Purpose	Set by	Typical duration
Language and display preferences	HiSugar	12 months

3.3. Statistical cookies — with consent

Help us understand how the site is used so we can improve it.

Purpose	Set by	Typical duration
Usage and event analytics	Google Firebase Analytics (Google LLC)	Up to 24 months
Session replay and heatmaps	Microsoft Clarity (Microsoft Corporation)	Up to 12 months
Error and crash diagnostics	Sentry (Functional Software Inc.)	Session – 12 months

3.4. Marketing cookies — with consent

Used to measure our advertising and to show you relevant ads on other platforms.

Purpose	Set by	Typical duration
Advertising, retargeting, conversion measurement	Meta / Facebook Pixel (Meta Platforms Ireland Ltd.)	Up to 13 months
Advertising and conversion tracking	Google Ads (Google LLC)	Up to 24 months
Campaign measurement	TikTok Ads (TikTok Pte. Ltd.)	Up to 13 months
Campaign measurement	Snapchat Ads (Snap Inc.)	Up to 13 months
Attribution	AppsFlyer Ltd.	Up to 24 months

A current, itemised list of every cookie actually set on hisugar.ai — with its exact name, provider, purpose, and duration — is available in the preference centre of the consent banner, which is generated from a live scan of the site and is always more current than this page.

4. What we never put in a cookie

We do not place the content of your conversations, the characters you interact with, or any data revealing your sex life or sexual orientation into any analytics, attribution, or advertising cookie or pixel, and we do not share that data with any advertising partner. See Section 3.1 and Section 4.3 of our Privacy Policy.

5. Third-party cookies

Some cookies above are set by third parties, who process the data they collect under their own privacy policies and for their own purposes as well as ours. Which data goes to each of them is listed per recipient in Section 4 of our Privacy Policy.

6. Managing cookies in your browser

You can delete or block cookies through your browser settings — Chrome, Safari, Firefox, and Edge all provide controls under Settings → Privacy. Blocking all cookies will prevent you from signing in or purchasing.

7. Mobile advertising identifiers

Where a mobile application is offered, it uses the Mobile Advertising ID (Apple IDFA / Google Advertising ID) rather than cookies. You can reset or limit it in your device settings.

8. Changes

We update this Notice when our cookie use changes. Material changes are posted here with a new "Last updated" date.

9. Contact

Support: support@hisugar.ai · https://support.hisugar.ai — Legal & privacy: support@hisugar.ai

Data controllers: Boros Studio LLC (Dover, DE, United States) and Oha Tech LTD (Limassol, Cyprus) — see Section 1 of our Privacy Policy.

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Blocked Content Policy — HiSugar

Last updated: 7 August 2026

HiSugar is an AI companion service for adults. Every character, message, image, video, and audio output on the Service is generated by artificial intelligence; no real person performs in or participates in the creation of that content.

This Policy sets out the content that is never permitted on the Service, regardless of who requests it, how it is framed, or whether it is described as fictional. It applies to what you write and to what you ask an AI Companion to generate. It forms part of our Terms of Use and sits alongside our Community Guidelines.

Our systems block this content before it is generated wherever they can. Where something gets through, we remove it and act on the account.

1. Blocked Content Categories

1.1. Minors — zero tolerance

Any content that sexualizes, depicts, describes, or involves a person under 18. This applies to content that is real, fictional, illustrated, animated, or AI-generated, without exception.

It also applies to:

Characters that resemble, are presented as, or could reasonably appear to be under 18, whatever age is stated in a prompt, profile, or backstory.
Attempts to age up a depiction of a real minor, or to age down a character in order to reach a prohibited result.
Terminology, school settings, physical descriptions, or scenarios used to signal a minor.

Stating that a character is "18+", "of legal age", or "fictional" does not make otherwise-prohibited content permitted. See Section 2.

1.2. Non-consensual sexual content

Content depicting or describing rape, sexual coercion, drugging, blackmail into sexual activity, or any sexual activity presented as non-consensual, including scenarios framed as unconscious, incapacitated, or unable to consent.

1.3. Real, identifiable people

Sexual or intimate depictions of a real, identifiable person — including public figures — without that person's consent. This includes "deepfakes" and any non-consensual intimate imagery.
Asking the Service to generate intimate content in the likeness of a real, identifiable person without their consent.
Impersonating a real person in a defamatory, deceptive, or harmful way.

If content on the Service depicts you or someone you represent, you can have it removed — see our Content Removal Policy.

1.4. Illegal acts and serious crime

Content that facilitates, promotes, plans, or gives instructions for serious crime, including human trafficking, sexual exploitation, the commercial sex trade, terrorism, weapons manufacture, or the trade in illegal drugs.

1.5. Violence and harm

Extreme violence, torture, mutilation, or gore intended to shock.
Content that glorifies, celebrates, or incites violence against any person or group.
Content that promotes, encourages, romanticises, or gives instructions for self-harm, suicide, or disordered eating.

1.6. Hate and harassment

Content that incites hatred, dehumanises, or promotes violence against a person or group on the basis of race, ethnicity, national origin, religion, gender, gender identity, sexual orientation, disability, age, or any other protected characteristic.
Targeted harassment, bullying, threats, stalking, or the publication of another person's private information.

1.7. Bestiality, incest and necrophilia

Content depicting or describing sexual activity involving animals, family members, or the dead.

1.8. Privacy and intellectual property

Content that infringes another person's copyright, trademark, privacy, or publicity rights, or that discloses confidential or personal information about someone without their consent.

1.9. Otherwise unlawful content

Any content that is obscene, or otherwise unlawful, under the law applicable to you or to us, or that is prohibited by our payment, hosting, or distribution partners.

2. How We Read This Policy

Fictional framing is not a defence. "It's just fiction", "the character is 18", "it's roleplay", or a disclaimer in a prompt does not make blocked content permitted.
Intent does not change the outcome. Content is assessed on what it depicts or describes, not on why you asked for it.
Attempts count. Trying to produce blocked content is itself a violation, whether or not the attempt succeeds.
Circumvention counts. Deliberately working around filters — obfuscated spelling, coded language, incremental prompting, "jailbreak" prompts, or splitting a request across turns — is a serious violation and is treated as intent.

3. Moderation

We enforce this Policy with:

Model-level safety controls built into the AI models that power the Service.
Automated classification and filtering of prompts before generation and of outputs before they are shown to you.
Blocklists for terms, patterns, and known circumvention techniques.
Human review of flagged material, of appeals, and of user reports, carried out by trained personnel under access controls.

Automated moderation is not perfect. It sometimes blocks content that this Policy in fact permits, and it sometimes fails to block content that it should. We keep improving it, and we rely on user reports. If you believe something was blocked in error, see Section 6.

4. Enforcement

Depending on the severity of the violation and your history, we may:

Block the prompt or the output;
Remove content and delete it from your account;
Restrict or suspend specific features;
Suspend the account;
Permanently terminate the account;
Preserve evidence and report the matter to law enforcement.

Child sexual abuse material (CSAM) and child sexual abuse and exploitation (CSAE) result in immediate permanent termination without notice and without refund, preservation of the relevant data, and a report to the National Center for Missing & Exploited Children (NCMEC) and to the competent local authorities. We cooperate fully with law enforcement.

Where an account is terminated for a violation of this Policy, amounts already paid are not refunded, except where a refund is required by mandatory law.

5. Reporting

Report content that breaches this Policy through:

The reporting tools inside the Service;
support@hisugar.ai;
https://support.hisugar.ai

Tell us what the content was, where you saw it, and when. You do not need an account to make a report. We prioritise reports involving minors, non-consensual intimate imagery, and threats of violence, and we act on those immediately.

To request removal of content depicting you or a person you represent, use our Content Removal Policy — that route is faster and is designed for exactly that purpose.

6. Appeals

If your content was blocked, or your account was restricted, suspended, or terminated, and you believe the decision was wrong, you can ask us to look at it again.

Write to support@hisugar.ai with the subject "Appeal", telling us what was blocked or restricted and why you believe the decision was incorrect. A person who was not involved in the original decision will review it. We acknowledge appeals within 24 hours and aim to give you a decision within 7 calendar days. Full details are in our Complaint Policy.

Decisions relating to child safety are not subject to reinstatement.

7. Changes

We may update this Policy as the law, our systems, and our understanding of misuse develop. Material changes will be posted here with a new "Last updated" date and communicated in the Service.

8. Contact

Company / Merchant of Record (Seller): Boros Studio LLC, 1111b South Governors Avenue, STE 7399, Dover, DE 19904, United States — support@hisugar.ai

Company / Merchant of Record (Seller): Oha Tech LTD, Promachon Eleftherias 1, Floor 1, Flat/Office 18/19, Agios Athanasios, 4103, Limassol, Cyprus — support@hisugar.ai

Support: support@hisugar.ai · https://support.hisugar.ai

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Community Guidelines — HiSugar

Last updated: 7 August 2026

These Guidelines explain how the Service is meant to be used. They form part of our Terms of Use and work together with our Blocked Content Policy, which lists the content that is never permitted.

1. You must be 18 or over

HiSugar is for adults only. You must be at least 18 years old, or the age of majority where you live if that is higher, to hold an account or use any part of the Service. There is no supervised mode and no exceptions. See our Underage Policy.

If you share a device with anyone under 18, use the parental controls built into your operating system, browser, or network.

2. You are talking to software

Every character on the Service is generated by artificial intelligence. AI Companions have no consciousness, no feelings, and no ability to act in the physical world. Anything said in a conversation — including affection, commitments, plans to meet, or claims about real events — is fiction produced by a model.

The Service is not therapy, counselling, medical advice, legal advice, or financial advice. If you are struggling, please speak to a qualified professional or your local emergency services.

3. You are responsible for what you ask for and what you do with it

You choose the prompts you send and the direction your conversations take. You are responsible for the inputs you provide, for the outputs generated in response, and for anything you do with those outputs afterwards — including sharing them outside the Service.

Do not present AI-generated content as real, and do not use it to deceive, defame, or harm anyone.

4. What is not allowed

The complete list is in the Blocked Content Policy. In short, never use the Service to create, request, or share content that:

involves, depicts, describes, or sexualizes anyone under 18 — in any form, real or fictional, and regardless of any stated age;
depicts rape, coercion, or sexual activity presented as non-consensual;
sexually depicts a real, identifiable person without their consent, including deepfakes and non-consensual intimate imagery;
promotes or instructs serious crime, trafficking, or terrorism;
glorifies extreme violence, or encourages self-harm or suicide;
involves bestiality, incest, or necrophilia;
attacks or dehumanises people on the basis of a protected characteristic, or harasses, threatens, or stalks anyone;
infringes someone's intellectual property, privacy, or publicity rights;
is obscene or otherwise unlawful where you are or where we operate.

5. Do not try to break the safety systems

Do not attempt to bypass, disable, or "jailbreak" our filters and safety controls, whether through obfuscated wording, coded language, incremental prompting, or any other technique. Attempting circumvention is treated as intent to produce blocked content and is a serious violation in its own right.

6. Keep your account to yourself

One account, one person. Do not share your account, sell it, or let anyone else use it — in particular, never let a person under 18 access it. Do not create a new account to evade a suspension or termination.

7. Do not abuse the Service commercially

The Service is for your personal, non-commercial use. Do not scrape it, resell access to it, use it to build a competing product, use its outputs to train other AI models, or run automated tools against it.

8. Treat support with respect

Our support team will help you. Abuse, threats, or harassment directed at support staff or moderators may result in restriction or termination of your account.

9. If you see something wrong, tell us

Report it through the tools in the Service, at support@hisugar.ai, or at https://support.hisugar.ai. Reports involving minors, non-consensual intimate imagery, or threats of violence are treated as urgent and acted on immediately. You do not need an account to report something.

10. What happens if you break these Guidelines

Depending on severity and history, we may block content, remove it, restrict features, suspend your account, or terminate it permanently. Serious violations — in particular anything involving minors — result in immediate permanent termination without refund, preservation of evidence, and a report to NCMEC and the competent authorities.

If you think we got a decision wrong, you can appeal: a reviewer who was not involved in the original decision will look at it. See our Complaint Policy. Decisions relating to child safety are not subject to reinstatement.

11. Contact

Support: support@hisugar.ai · https://support.hisugar.ai — Legal: support@hisugar.ai

Operated by Boros Studio LLC (Dover, DE, United States) and Oha Tech LTD (Limassol, Cyprus), as set out in our Terms of Use.

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Underage Policy — HiSugar

Last updated: 7 August 2026

HiSugar is for adults. You must be at least 18 years old, or the age of majority in your jurisdiction if that is higher, to create an account or use any part of the Service. There is no supervised mode, no restricted mode, and no exception.

This Policy explains how we enforce that, what we do if we find an underage account, and how to report one. It forms part of our Terms of Use.

1. The age requirement

By creating an account you affirm that you are 18 or over and that you have the legal capacity to enter into our Terms. A false affirmation is a material breach of the Terms and results in termination of the account.

2. How we enforce it

We use the following measures together:

Age affirmation at registration. You must actively confirm that you are 18 or over before you can use the Service. We record the fact and the date of that affirmation.
Adult payment signal. Paid features require a payment method issued to an adult cardholder, which provides an independent adult signal for paying users.
Behavioural and account signals. Our systems look for indicators that an account may belong to a person under 18 and flag them for review.
Reports. Anyone can report a suspected underage user, and we act on those reports as a priority (Section 4).
Territory restrictions. Where the law applicable to a country requires a specific method of age verification or age estimation, we will apply that method or withdraw the Service from that territory. We use your IP address to apply these restrictions.

We do not currently use a third-party age-verification or age-estimation provider. If we introduce one, we will name it in our Privacy Policy, and state what data is shared with it, before it is used.

Details of the data we process for age assurance, and how long we keep it, are in Sections 2.9 and 8 of our Privacy Policy.

3. What happens if we find an underage account

If we have reason to believe an account belongs to a person under 18, we:

Suspend the account immediately and cut off access;
Delete the account and its content, including any generated media, in line with our Privacy Policy;
Cancel any active subscription;
Do not require the account holder to prove anything in order for the deletion to proceed.

We do not knowingly collect personal data from anyone under 18. Where we discover that we have, we delete it.

4. Reporting an underage user

If you believe someone under 18 is using the Service, tell us at support@hisugar.ai or https://support.hisugar.ai.

Parents, guardians, teachers, and anyone acting on behalf of a minor may use the same route. You do not need an account, and you do not need to prove your relationship to the person to make the report. Include whatever you can — an email address, a username, or a description — so we can find the account.

We act on these reports as a priority and will confirm to you when we have acted.

If a minor has already used the Service, you may also ask us to delete everything associated with the account under our Content Removal Policy. We will do that without requiring the account holder's cooperation.

5. Content involving minors — zero tolerance

Content that sexualizes, depicts, or describes anyone under 18 is absolutely prohibited, whether it is real, fictional, illustrated, animated, or AI-generated, and whatever age is claimed for a character. Stating that a character is "18+" or "fictional" changes nothing.

Where we identify such content we remove it, terminate the account permanently and without refund, preserve the relevant data, and report the matter to the National Center for Missing & Exploited Children (NCMEC) and to the competent local authorities. We cooperate fully with law enforcement. These decisions are final and are not subject to reinstatement.

The full rules are in our Blocked Content Policy.

6. Parental controls

If you share a device with a minor, we strongly recommend using the content-filtering and parental-control tools available to you:

Operating systems — Screen Time (iOS/macOS), Family Link and Digital Wellbeing (Android), Microsoft Family Safety (Windows);
Browsers — built-in content filters and supervised profiles;
Home network — router-level filtering, or a filtering DNS service;
Third-party filtering software, which can block adult sites across a whole device or network.

These tools work at the device or network level and are the most reliable way to keep a minor from reaching adult services generally, not just this one.

7. Contact

Support: support@hisugar.ai · https://support.hisugar.ai — Legal: support@hisugar.ai

Company / Merchant of Record (Seller): Boros Studio LLC, 1111b South Governors Avenue, STE 7399, Dover, DE 19904, United States

Company / Merchant of Record (Seller): Oha Tech LTD, Promachon Eleftherias 1, Floor 1, Flat/Office 18/19, Agios Athanasios, 4103, Limassol, Cyprus

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Content Removal Policy — HiSugar

Last updated: 7 August 2026

All content on HiSugar is generated by artificial intelligence. No real person performs in or participates in its creation. Even so, an AI system can produce something that resembles a real person.

If that has happened to you, or to someone you represent, this Policy tells you how to get the content removed. You do not need a HiSugar account to make a request, and there is no charge.

If the content is an intimate depiction that resembles you, we treat the request as urgent — see Section 3.

This Policy forms part of our Terms of Use. For copyright complaints, use our DMCA Policy instead.

1. Who can make a request

You, if the content depicts or resembles you.
A parent or legal guardian, on behalf of a person under 18. Content involving a minor is removed immediately on notification — see Section 3.
A legal representative or authorised agent, acting for the person depicted.
A person acting on behalf of someone who cannot act for themselves, for example because they are incapacitated or deceased.
Anyone, in the case of content that appears to involve a minor. You do not need any connection to the person depicted.

2. How to make a request

Email support@hisugar.ai with the subject line "Content Removal Request", or use the form at https://support.hisugar.ai.

Please include:

What content you want removed — the URL, the character name, a screenshot, or any other detail that lets us find it. The more precisely you identify it, the faster we can act.
Why you are asking — that the content depicts or resembles you; or your relationship to the person depicted.
How to reach you — an email address we can reply to.
A statement, which may be in your own words, that you have not consented to the content and that the information you have given is accurate.

You do not need to send us identity documents to open a request. We may ask for proportionate verification before we act — for example a photograph that allows us to compare a likeness — where that is necessary to confirm the request is genuine and to protect other people from malicious takedown requests. We ask for the least we can, we tell you why, we use it only to assess the request, and we delete it afterwards (see Section 7).

Do not send us the content itself if it is sexual content involving a minor. Report it to us with a description and location only, and report it to your local authorities. We will locate and preserve it ourselves.

3. What happens, and how fast

Type of request	Acknowledgement	Action
Content that appears to involve a minor	Immediate	Blocked and removed on receipt, before any assessment. Evidence preserved. Reported to NCMEC and the competent authorities. Account terminated.
Intimate content that depicts or resembles you (non-consensual intimate imagery)	Within 24 hours	Removed within 48 hours of a valid request. Where verification is needed we remove first and verify after.
Content resembling a real person, non-intimate	Within 24 hours	Assessed and, where the request is valid, removed within 7 calendar days.
Content that discloses your private information	Within 24 hours	Assessed and, where the request is valid, removed within 7 calendar days.

When we remove content we also:

delete the stored outputs and any generated media associated with it;
apply blocks intended to stop the same content being regenerated;
act on the account that created it, under our Blocked Content Policy.

We will tell you the outcome by email. If we need longer than the times above — for example because a request is complex or we are waiting for information from you — we will tell you why and give you a revised date.

4. If we decline

If we decide not to remove the content, we will tell you why.

You can ask for that decision to be reviewed by replying to our email within a reasonable time and telling us why you disagree. A reviewer who was not involved in the original decision will look at it again and reply to you. The process is set out in our Complaint Policy.

Using this process does not limit any other right you have. You may go to a court, a regulator, or a data protection authority at any time, whatever we decide.

5. Requests under data protection law

If the content is personal data about you, you may also have the right to erasure under the GDPR, the UK GDPR, the CPRA, or the KVKK. You do not have to choose between the two routes — a request under this Policy is also treated as a data protection erasure request where that applies. See Section 7 of our Privacy Policy.

6. Misuse of this process

Do not use this Policy to try to remove content that does not depict you or a person you represent, or to harass another user. We may decline requests that are plainly abusive, and we keep a record of them.

7. What we do with your request

We handle removal requests confidentially. We use the information you send only to assess and act on the request, to keep a record that we handled it, and to comply with our legal obligations.

Verification material (for example a comparison photograph) is deleted as soon as the request is decided. Records of the request itself, and of the decision, are kept for 2 years so that we can handle appeals and demonstrate compliance. We do not publish your identity to the account that created the content.

8. Contact

Content removal: support@hisugar.ai (subject: "Content Removal Request") · General support: support@hisugar.ai · https://support.hisugar.ai

Copyright complaints: see the DMCA Policy

Company / Merchant of Record (Seller): Boros Studio LLC, 1111b South Governors Avenue, STE 7399, Dover, DE 19904, United States

Company / Merchant of Record (Seller): Oha Tech LTD, Promachon Eleftherias 1, Floor 1, Flat/Office 18/19, Agios Athanasios, 4103, Limassol, Cyprus

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Complaint Policy — HiSugar

Last updated: 7 August 2026

If something has gone wrong, we want to hear about it and fix it. This Policy explains how to complain, what we will do, and how long it will take.

It covers complaints about the Service, about a charge, about a moderation decision, about a suspension or termination, and about how we have handled your data. It forms part of our Terms of Use.

If your complaint is about a charge on your card, please come to us before you contact your bank. We can identify the transaction and put it right faster than a bank dispute can, and if we cannot substantiate a charge we refund it. Nothing here takes away your right to raise the matter with your bank, a court, a consumer body, or a regulator at any time.

1. How to complain

Email support@hisugar.ai, or use https://support.hisugar.ai.

Please give us:

Your name and the email address on your account.
What happened, including the date and time.
What you would like us to do — a refund, a decision reviewed, content removed, something explained.
Anything that helps — a screenshot, an order reference, the last four digits of the card, the descriptor that appeared on your statement.

You do not need an account to complain.

2. What we do, and when

Stage	What happens	When
Acknowledgement	We confirm we have your complaint, give you a reference number, and tell you the name of the person handling it.	Within 24 hours
Investigation	We look into what happened, pull the relevant records, and come back to you if we need anything else.	Ongoing
Decision	A complaints handler — or, for moderation and account decisions, a reviewer who was not involved in the original decision — decides the outcome and we explain it to you in writing.	Within 7 calendar days of your complaint
Urgent cases	Complaints involving a minor, non-consensual intimate imagery, or a threat to someone's safety skip the queue. The content is removed and the account acted on first, and the complaint is assessed afterwards.	Immediately

If we cannot resolve something within 7 calendar days, we will tell you before that deadline, explain why, and give you a new date. We will keep you updated while a complaint is open.

3. Complaints about a charge

Tell us the date, the amount, and the descriptor that appeared on your statement. We will identify the transaction and tell you what it was for.

If you contact us within 24 hours of the charge and no longer want the purchase, we cancel it and refund it — see Section 6.10 of the Terms of Use.
If a purchase was charged but the access never appeared on your account, we provision the access or refund the charge.
If we cannot substantiate a charge, we refund it.
If you have a statutory right to a refund — for example the EU 14-day right of withdrawal — we honour it.
If you want the subscription stopped, we cancel it and confirm the cancellation by email within one business day.

4. Appealing a moderation, suspension, or termination decision

Write to support@hisugar.ai with the subject "Appeal", telling us what was blocked, restricted, or terminated, and why you think the decision was wrong.

A reviewer who was not involved in the original decision will look at it again. If the original decision was made by an automated system, a person will review it — this is also your right under Article 22 of the GDPR (see Section 3.2 of our Privacy Policy).

We acknowledge appeals within 24 hours and decide within 7 calendar days. If we were wrong, we reverse the decision and restore your access.

Exception: decisions relating to child sexual abuse or exploitation are final and are not subject to reinstatement.

5. If you are still not satisfied

Reply to our decision and tell us why you disagree. Your complaint will be escalated to a different, more senior reviewer, who will reassess it and write to you with the outcome.

If you are still unhappy after that, you keep every right you had at the start. You may bring the matter to:

the courts or consumer body of the country where you live — including, for users in Türkiye, the tüketici hakem heyetleri and tüketici mahkemeleri;
your data protection authority, for anything about your personal data;
your bank or card issuer, for a charge.

Using this Policy does not waive, delay, or limit any of those rights.

6. What we do with your complaint

We use what you send us to investigate and resolve the complaint, and to keep a record that we handled it. Records of complaints and decisions are kept for 2 years. Complaints are handled by trained personnel under access controls. See our Privacy Policy.

7. Contact

Support: support@hisugar.ai · https://support.hisugar.ai — Legal: support@hisugar.ai

Company / Merchant of Record (Seller): Boros Studio LLC, 1111b South Governors Avenue, STE 7399, Dover, DE 19904, United States

Company / Merchant of Record (Seller): Oha Tech LTD, Promachon Eleftherias 1, Floor 1, Flat/Office 18/19, Agios Athanasios, 4103, Limassol, Cyprus

For purchases made through the Outpost checkout channel, billing and refund questions are handled by Outpost as Merchant of Record for that channel — see Section 6.2(d) of the Terms of Use.

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DMCA Policy — HiSugar

Last updated: 7 August 2026

HiSugar respects intellectual property rights and expects its users to do the same. This Policy explains how to notify us of copyright infringement and how to respond if your content was removed. It forms part of our Terms of Use.

All characters and media generated by the Service are produced by artificial intelligence. If you nonetheless believe that material on the Service infringes a copyright you own or control, tell us and we will act.

This page is for copyright claims only. If content on the Service depicts you or a real person, use our Content Removal Policy — that route is faster and designed for likeness and privacy issues.

1. Notice of claimed infringement

Send a written notice to our Designated Agent (Section 5). Under 17 U.S.C. § 512(c)(3), your notice must include:

A physical or electronic signature of the copyright owner or a person authorised to act on their behalf.
Identification of the copyrighted work you claim has been infringed — or, if multiple works are covered by a single notice, a representative list of them.
Identification of the material you claim is infringing and that you want removed, with enough detail for us to locate it (a URL, a character name, a screenshot).
Your contact details — address, telephone number, and email address.
A statement that you have a good-faith belief that the use of the material is not authorised by the copyright owner, its agent, or the law.
A statement that the information in the notice is accurate, and, under penalty of perjury, that you are authorised to act on behalf of the copyright owner.

Notices that omit these elements may not be actionable, and we may come back to you for the missing information.

Please note: under 17 U.S.C. § 512(f), a person who knowingly and materially misrepresents that material is infringing may be liable for damages, including costs and legal fees.

2. What we do when we receive a notice

We acknowledge your notice within 24 hours.
We remove or disable access to the material expeditiously where the notice is valid.
We notify the user who provided or generated the material, and pass on your notice, so they can submit a counter-notification if they wish.
We record the notice against the account for the purposes of our repeat-infringer policy (Section 4).

3. Counter-notification

If your material was removed and you believe that was a mistake or a misidentification, you may send a counter-notification to our Designated Agent. Under 17 U.S.C. § 512(g)(3) it must include:

Your physical or electronic signature.
Identification of the material that was removed and the location where it appeared before removal.
A statement under penalty of perjury that you have a good-faith belief the material was removed as a result of mistake or misidentification.
Your name, address, and telephone number, and a statement that you consent to the jurisdiction of the Federal District Court for the judicial district in which your address is located (or, if your address is outside the United States, of any judicial district in which we may be found), and that you will accept service of process from the person who submitted the original notice or their agent.

We will forward your counter-notification to the original complainant. If they do not notify us within 10 business days that they have filed an action seeking a court order to restrain the activity, we may restore the material within 10 to 14 business days of receiving your counter-notification.

4. Repeat infringers

We terminate, in appropriate circumstances, the accounts of users who are repeat infringers. We count valid notices against an account and may suspend or permanently terminate accounts that accumulate them, in line with our Blocked Content Policy.

5. Designated Agent

Send DMCA notices and counter-notifications to:

Designated Agent for HiSugar

Boros Studio LLC

1111b South Governors Avenue, STE 7399

Dover, DE 19904, United States

Email: support@hisugar.ai (subject line: "DMCA Notice" or "DMCA Counter-Notification")

6. Complaints outside the United States

If you are outside the United States, you may still use the process above. You may also contact us at support@hisugar.ai to raise a copyright or trademark complaint under the law applicable to you, and you keep every right you have under that law.

7. Contact

Support: support@hisugar.ai · https://support.hisugar.ai — DMCA & legal: support@hisugar.ai

Company / Merchant of Record (Seller): Boros Studio LLC, 1111b South Governors Avenue, STE 7399, Dover, DE 19904, United States

Company / Merchant of Record (Seller): Oha Tech LTD, Promachon Eleftherias 1, Floor 1, Flat/Office 18/19, Agios Athanasios, 4103, Limassol, Cyprus

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18 U.S.C. § 2257 Exemption Statement — HiSugar

Last updated: 7 August 2026

Statement

All visual content made available through hisugar.ai and the HiSugar service (the "Service") is generated exclusively by artificial intelligence.

The characters that appear on the Service are not real people. Every image, video frame, and animation produced by or displayed on the Service is synthesised by AI models from text prompts and from computer-generated data. They are not photographs, films, videotapes, digitally or computer-manipulated images of an actual human being, or recordings of any kind made of a real person.

No real human being performs in, appears in, poses for, or otherwise participates in the creation of the visual content on the Service. No sexually explicit conduct by any actual person is depicted, because no actual person is depicted at all.

Why the Service is exempt

The record-keeping, labelling, and inspection requirements of 18 U.S.C. § 2257 and § 2257A, and of 28 C.F.R. Part 75, apply to producers of visual depictions of actual human beings engaged in actual or simulated sexually explicit conduct.

Because the Service does not produce, and does not host, any visual depiction of an actual human being, those requirements do not apply to it. The operators of the Service are not "producers" within the meaning of 28 C.F.R. § 75.1(c) with respect to the AI-generated content on the Service.

For the avoidance of doubt, this statement is a description of the nature of the content, not a waiver of any obligation that would apply if the content were of a different nature.

Content resembling a real person

If you believe a depiction on the Service resembles you or another real person, tell us and we will remove it — see our Content Removal Policy.

Zero tolerance for content involving minors

The Service enforces an absolute prohibition on any content that sexualizes, depicts, or describes a person under 18, whether real, fictional, illustrated, animated, or AI-generated. We remove such content, terminate the account permanently, preserve the relevant data, and report the matter to the National Center for Missing & Exploited Children (NCMEC) and to the competent authorities. See our Blocked Content Policy and our Underage Policy.

Age requirement

The Service is available only to persons aged 18 or over, or the age of majority in their jurisdiction if higher. See our Underage Policy.

Contact

Questions about this statement:

Support: support@hisugar.ai · https://support.hisugar.ai — Legal: support@hisugar.ai

Company / Merchant of Record (Seller): Boros Studio LLC, 1111b South Governors Avenue, STE 7399, Dover, DE 19904, United States

Company / Merchant of Record (Seller): Oha Tech LTD, Promachon Eleftherias 1, Floor 1, Flat/Office 18/19, Agios Athanasios, 4103, Limassol, Cyprus

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HiSugar — Terms of Use

1. Acceptance of Terms and Parties

2. Important Disclaimer — Nature of the Service

3. Account Registration

4. The Service

5. Third-Party Content, Intellectual Property and User Content

6. Payments, Subscriptions and Refunds

7. User Representations, Restrictions, Prohibited Content & Child Safety

8. Age Requirement and Age Assurance

9. Content Removal, Intellectual Property Claims and Complaints

10. Disclaimer of Warranties

11. Limitation of Liability

12. Indemnification

13. Protection of Personal Data

14. General Provisions

15. 18 U.S.C. § 2257 Exemption

16. Company Information

17. Contact

HiSugar — Privacy Policy

1. Who We Are

2. Data We Collect

2.1. Registration Information

2.2. Profile and Preferences

2.3. Chat Content

2.4. Payment Information

2.5. Device and Technical Data

2.6. Usage Data

2.7. Server Logs

2.8. Cookies and Tracking

2.9. Age Assurance Data

2.10. Moderation Data

2.11. Personal Data of Children

3. How We Use Your Data

3.1. Data revealing your sex life or sexual orientation

3.2. Automated decision-making

4. How We Share Your Data (Third Parties)

4.1. AI Model Providers

4.2. Payment Processors (Merchants of Record)

4.3. Analytics and Attribution

4.4. Advertising and Marketing

4.5. Push Notifications and Engagement

4.6. Infrastructure and Storage

4.7. Customer Support

4.8. Cookie Consent

4.9. Legal and Compliance

4.10. Business Transfers

4.11. We Do NOT Sell Personal Data

4.12. AI Model Improvement

4.13. Content Moderation and Safety Systems

5. International Data Transfers

6. Cookies and Tracking Technologies

7. Your Rights

7.1. Account Deletion

7.2. Marketing Opt-Out

7.3. Advertising Opt-Out

8. Data Retention

9. Security

10. California Privacy Rights (CCPA / CPRA)

11. Changes to This Policy

12. Contact

Cookies Notice — HiSugar

1. What cookies are

2. Your choice

3. Categories we use

3.1. Strictly necessary — always on

3.2. Preference cookies — with consent